Shipping policy

Thank you for shopping with AW Luxury. We are committed to providing a smooth, reliable, and fast shipping experience for customers worldwide purchasing our premium sunglasses and high-quality headphones.

1. Order Processing

All orders are typically processed within 1–3 business days after payment confirmation.

Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

Please note that processing times may be longer during holidays, sales events, or high-demand periods.

2. Shipping Time

We proudly offer worldwide shipping.

Estimated delivery times:

  • 7–15 business days after shipment (on average)
  • International deliveries may take longer depending on location and customs processing

Delivery times are estimates and may vary depending on your region and local courier services.

3. Tracking Information

Once your order is shipped, a tracking number will be sent to your email.

You can use this tracking number to monitor your order status anytime until delivery.

4. Shipping Delays

While we aim for timely delivery, delays may occur due to:

  • Customs clearance
  • Weather conditions
  • Courier delays
  • High-demand periods or unforeseen circumstances

We appreciate your patience and understanding in such cases.

5. Incorrect Shipping Information

Please ensure all shipping details are correct before placing your order.

AW Luxury is not responsible for delays, lost, or undelivered packages caused by incorrect or incomplete address information provided by the customer.

6. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact our support team immediately:

📧 ace@aceswluxury.com

We will review the issue and assist you in resolving it as quickly as possible.

7. Contact Us

For any questions regarding shipping, delivery status, or order support:

📧 ace@aceswluxury.com