Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, unworn, in the same condition that you received it, with original tags and packaging included. Proof of purchase or receipt is also required.

To initiate a return, please contact us at ace@aceswluxury.com.

Once your return request is approved, we will provide a return shipping label along with instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

If you have any questions regarding returns, feel free to contact us anytime at ace@aceswluxury.com.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (food, flowers, plants, etc.)
• Custom or personalized products
• Personal care and beauty items
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

If you are unsure whether your item qualifies for a return, please contact us before submitting your request.

Exchanges

The fastest way to exchange an item is to return the original product first. Once your return is approved, you can place a new order for the desired item.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that banks and credit card providers may require additional processing time.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at ace@aceswluxury.com.