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AW Luxury, All Right Resserved.
Refund policy
At AW Luxury, customer satisfaction is our priority. We offer a 30-Day Return & Refund Policy to ensure a safe and confident shopping experience when purchasing our premium sunglasses and high-quality headphones.
30-Day Return Policy
You have 30 days from the date of delivery to request a return.
To qualify for a return, your item must:
✔ Be unused and unworn
✔ Be in its original condition
✔ Include original packaging and tags
✔ Be accompanied by proof of purchase or receipt
To start a return request, please contact us at:
Once your request is approved, we will provide return instructions and the necessary shipping details. Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can review the issue and provide a suitable solution as quickly as possible.
Non-Returnable Items
For hygiene, safety, and product-specific reasons, certain items are not eligible for returns, including:
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items
- Personal care products
- Products damaged through misuse
If you are unsure whether your item qualifies for a return, please contact our support team before submitting a request.
Exchanges
If you would like to exchange an item, we recommend requesting a return for the original product first. Once approved, you may place a new order for the preferred item.
Refund Policy
After receiving and inspecting your returned item, we will notify you of the approval status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank, credit card provider, or payment service.
If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact:
Why Shop with AW Luxury?
✔ Premium Sunglasses & Luxury Eyewear
✔ High-Quality Headphones & Audio Accessories
✔ Secure Online Shopping
✔ Worldwide Shipping
✔ Trusted Customer Support
✔ Hassle-Free Return Process
Thank you for choosing AW Luxury. We are committed to providing quality products, reliable service, and a smooth shopping experience for customers worldwide. 🕶️🎧✨